Xiaopeng Motors recalls 47,490 P7+: Steering to assist in failure risk
Recently, Xiaopeng Motors announced the recall of some P7+ models, totaling 47,490 vehicles, because there is a risk of failure of the steering assist system. This news quickly became a hot topic on the Internet, attracting widespread attention from consumers and the industry. This article will analyze the recall incidents and provide structured data to help readers fully understand the context and impact of the incident.
Recall events overview
Xiaopeng Motors' recall involves P7+ models produced from March 2021 to June 2023. According to the official announcement, the reason for the recall is that the steering assist system software may have defects, which in extreme cases will lead to the steering assist failure, increase the difficulty of vehicle handling, and pose safety risks. Xiaopeng Motors said it will solve problems for car owners for free through OTA upgrades or in-store maintenance.
Recall model and production date range
| Car model | Production date range | Number of recalls |
|---|---|---|
| Xiaopeng P7+ | March 2021-June 2023 | 47490 vehicles |
Reasons and solutions for recall
The core issue of this recall is the shift to the flaws of the system software. Xiaopeng Motors explained that the defect may cause the steering assist system to suddenly fail under certain conditions, and the driver needs to exert greater force to control the direction of the vehicle, especially when driving at low speeds or parking, which may increase the risk of accidents.
| Question Type | Potential risks | Solution |
|---|---|---|
| Defects in steering assist system software | Steering assist suddenly fails, increasing difficulty in handling | OTA software upgrade or store maintenance |
Car owners' response measures
Xiaopeng Motors has begun to contact affected car owners through various channels. Car owners can confirm whether their vehicle is within the recall range by:
1. Log in to the official website or APP of Xiaopeng Motors and enter the vehicle VIN code to check
2. Call Xiaopeng Automobile Customer Service Hotline 400-819-3388 for consultation
3. Go to Xiaopeng Motors Authorized Service Center for inspection
For car owners who have already experienced abnormal steering assistance, Xiaopeng Motors recommends contacting after-sales service immediately to avoid continuing to drive vehicles with safety hazards.
Industry impact and consumer reaction
This recall is the largest in Xiaopeng Motors in recent years, and it inevitably has a certain impact on its brand image. But from a positive perspective, proactive recall also reflects the company's attitude of being responsible for consumer safety. On social media, consumer responses are polarized:
| Type of opinion | Percentage | Representative Comments |
|---|---|---|
| Support understanding | About 60% | "Active recall is better than concealing the problem, I hope it will be resolved as soon as possible" |
| Criticism and worries | About 30% | "I just bought a new car and there are problems with quality control" |
| Neutral viewing | About 10% | "Review the subsequent processing effect and then evaluate it" |
Comparison of Xiaopeng Motors' recall records in recent years
In order to have a more comprehensive understanding of this recall incident, we have compiled the main recalls of Xiaopeng Motors in recent years:
| years | Recall model | Number of recalls | Reason for recall |
|---|---|---|---|
| 2021 | G3 | 13,399 units | Inverter waterproofing problem |
| 2022 | P7 | 6,073 units | Thermal management system software issues |
| 2023 | P7+ | 47,490 units | Defects in steering assist system |
Expert opinions and industry suggestions
Automotive industry experts have put forward some opinions on this incident:
1. Electric vehicle electronic systems are complex and software defects may become the new focus of quality control.
2. Although OTA upgrades are convenient, critical systems involving security still need to be verified carefully
3. It is recommended that car companies strengthen extreme conditions before leaving the factory, especially subsystems involving vehicle control.
A relevant person in charge of the China Association of Automobile Manufacturers said that as the degree of intelligence of new energy vehicles increases, the number of recalls of similar electronic systems may increase, and the industry needs to establish a more complete prevention and response mechanism.
Tips for consumer rights protection
Regarding this recall incident, the consumer rights protection organization reminds car owners:
1. Keep all recall-related notices and repair records
2. If additional losses are caused by recall issues (such as transportation costs, loss of work, etc.), compensation can be claimed according to law.
3. Pay attention to the website of the State Administration for Market Regulation to obtain authoritative information
Conclusion
Xiaopeng Motors' large-scale recall reflects the quality control challenges facing the rapid development of the new energy vehicle industry. In the long run, a responsible attitude and transparency help build consumer trust. Car owners should look at the recall rationally and actively cooperate to solve problems. At the same time, the industry also needs to learn from cases and improve product quality and safety levels.
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